Privacy Policy
Last update 10/2024
What does ValorFI Heroes do with your personal information?
Why?
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What?
The types of personal information we collect and share depend on the product or service you have with us. This information can include:
- Social Security number and account balances
- Credit history and credit scores
- Income and transaction history
When you are no longer our member, we continue to share your information as described in this notice.
How?
All financial companies need to share members’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their members’ personal information, the reasons ValorFI Heroes chooses to share, and whether you can limit this sharing.
Reasons we can share your personal
information
Does ValorFI Heroes share?
Can you limit this sharing?
For our everyday business purposes
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or to report to credit bureaus
Yes
No
For our marketing purposes
to offer our products and services to you
Yes
No
For joint marketing with other financial companies
Yes
No
For our affiliates’ everyday business purposes
information about your transactions and experiences
No
We don’t share
For our affiliates’ everyday business purposes
information about your creditworthiness
No
We don’t share
For our affiliates to market to you
No
We don’t share
For nonaffiliates to market to you
No
We don’t share
What we do
How does ValorFI Heroes protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does ValorFI Heroes collect my personal information?
We collect your personal information, for example, when you:
- Open an account or pay your bills
- Use your credit or debit card or apply for financing
- Make deposits or withdrawals from your account
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
Why can’t I limit all sharing?
Federal law gives you the right to limit only:
- Sharing for affiliates’ everyday business purposes – information about your creditworthiness
- Affiliates from using your information to market to you
- Sharing for nonaffiliates to market to you
State law and individual companies may give you additional rights to limit sharing.
How can I delete my online user account?
To request the deletion and/or closure of your ValorFI Heroes online user account, please call 833-388-2567 to speak with one of our support representatives, or send us a secure message within Online Banking.
Definitions
Affiliates
Companies related by common ownership or control. They can be financial and nonfinancial companies.
ValorFI Heroes does not share with our affiliates.
Nonaffiliates
Companies not related by common ownership or control. They can be financial and nonfinancial companies.
ValorFI Heroes does not share with our nonaffiliates so they can market to you.
Joint Marketing
A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
Our joint marketing partners include insurance companies.
